Software that writes, and a person who decides.
Replying to every review is worth real money and takes time nobody in a busy practice has. Handing it to a robot solves the time problem and creates a worse one. So we split the job.
A reply written in your voice
We read the review and draft a response that sounds like your practice — specific to what the patient actually said, not a template with their name pasted in.
Held until you approve it
The draft waits for you by email or in the dashboard. Approve it, edit it, or throw it away. Nothing reaches Google until you say so — there is no setting that changes this.
What your reviews keep saying
Because we read every review anyway, you also get the themes: what patients praise, what they complain about twice a month, and what has started trending in the last few weeks.
An unanswered review is a public conversation your business declined to join. A generic one is worse — everyone can tell.
The tools that already exist mostly solve this by posting for you. That works right up until the day the software answers a complaint about a billing error with a cheerful apology, under your name, where your patients and your competitors can read it. You cannot un-send that, and you were not in the room when it happened.
So we do the part software is good at — reading every review the day it lands and writing a specific, human-sounding first draft — and we stop there. The judgement stays with the person whose name is on the door. In practice that is about thirty seconds a day instead of an hour a week, and nothing goes out that you have not read.
See it on your own reviews
Built for dental, dermatology and med spa practices. Every reply is drafted for you and waits for your approval — nothing is posted until you say so.